Terms & Conditions

Booking and payment

Classes are paid for in full, online, at the time of booking, via our payment provider Stripe. The price shown at checkout is the price you pay — we'll always show it before you're asked to pay.

Your right to cancel

Under the Consumer Contracts Regulations 2013, you normally have 14 days to cancel an online purchase. Because classes are booked for a specific date and time, by completing your booking you agree that this service may begin before the 14 days is up, and that you lose the automatic right to cancel once the class has taken place.

If your class is more than 14 days away, you can cancel for a full refund any time before it.

For classes sooner than that, our own cancellation policy below applies instead.

Our cancellation policy

• Cancel or reschedule more than 24 hours before your class — full refund.
• Cancel within 24 hours of your class, or don't attend without letting us know — no refund.

To cancel, email us at hello@pilateswithsophie.co.uk or call 07923 941899.

(Sophie — check this window matches what you actually want before this goes live; 24 hours is just a sensible default.)

If we need to cancel a class

Occasionally we may need to cancel a class (for example, illness). If this happens we'll let you know as soon as possible and give you a full refund.

Health and safety

Pilates involves physical exercise. Please let us know about any injuries, medical conditions, or pregnancy before your class so we can adapt exercises appropriately. If you're unsure whether exercise is suitable for you, please check with a doctor before booking. You take part in classes at your own risk.

Liability

We take reasonable care to run classes safely, but we can't accept liability for injury arising from participation except where caused by our negligence, and nothing in these terms limits any liability that cannot legally be limited.

Governing law

These terms are governed by the law of England and Wales.